Welcome to Wildtech Studio. Please read our Cancellation and Refund Policy carefully before purchasing any product or service from our website.
By placing an order with Wildtech Studio, you agree to the terms outlined below.
1. Digital Products
Wildtech Studio primarily sells digital products such as:
- Unity Game Templates
- Source Codes
- Digital Assets
- UI Kits
- Plugins
- Website Scripts
- Design Resources
Since digital products are instantly accessible and downloadable after purchase, all sales are generally considered final.
Non-Refundable Situations
Refunds will not be provided for:
- Change of mind after purchase
- Lack of technical knowledge
- Incompatibility with your software or device
- Failure to read product descriptions
- Downloaded or accessed digital files
- Incorrect purchases made by the customer
- Delays caused by third-party platforms or services
Customers are encouraged to review product details carefully before purchasing.
2. Custom Development & Design Services
For services such as:
- Game Development
- App Development
- Website Development
- UI/UX Design
- Game Reskinning
- API Integration
- Customization Services
Project Cancellation
Clients may request cancellation before work has started.
If the project has already begun:
- Charges may apply based on completed work
- Advance payments may be partially non-refundable
- Custom assets and completed deliverables remain the property of Wildtech Studio until full payment is received
Refund Eligibility
Refunds may be considered only if:
- We are unable to deliver the agreed service
- The project cannot be completed due to internal limitations
- Duplicate payment was made accidentally
3. Technical Issues
If you experience technical issues with a purchased product:
- Contact our support team within 7 days of purchase
- Provide screenshots, error logs, or detailed explanations
Our team will attempt to:
- Fix the issue
- Provide updated files
- Offer guidance for setup or installation
Refunds are not guaranteed for technical issues caused by:
- Third-party plugins or SDKs
- Unsupported software versions
- Improper modifications by the customer
4. Payment Disputes & Chargebacks
Customers are encouraged to contact us before opening any payment dispute or chargeback.
Fraudulent disputes or unauthorized chargebacks may result in:
- Suspension of services
- Permanent account restriction
- Revocation of licenses or access
5. Processing Time
Approved refunds, if applicable, may take:
- 5–10 business days depending on the payment provider or banking system
Processing times may vary based on the payment method used.
6. Exchange or Replacement
Instead of refunds, we may offer:
- File replacement
- Product exchange
- Bug fixes
- Updated versions
where applicable and reasonable.
7. Contact Us
For cancellation or refund-related requests, please contact:
Please include:
- Order ID
- Product or Service Name
- Payment Screenshot (if applicable)
- Detailed issue description
Wildtech Studio values customer satisfaction and aims to provide high-quality digital products and professional services worldwide. 🚀
